Frequently Asked Questions
Quick answers about ordering, payment, delivery and warranty.
What does Soft4u sell?
Soft4u sells digital products: OTT and streaming subscriptions, VPNs, AI tools, design and productivity software, and gaming top-ups. All products are delivered online.
How will I receive my order?
After payment, your access details (login, profile, activation code or licence key) are sent to your email and WhatsApp along with simple activation steps.
How long does delivery take?
Most orders are delivered instantly or within a few minutes. Some products that need manual activation can take up to 2 hours. The maximum delivery time is 24 hours.
Which payment methods do you accept?
We are adding debit/credit card and bank payments through a licensed Pakistani payment gateway. All prices are in PKR. Until online payment is live, our team will confirm your order and payment on WhatsApp.
Is my payment information safe?
Yes. Card and bank payments are processed on the payment partner’s secure pages. We never see or store your card number or CVV.
What if my subscription stops working?
Every product has a replacement warranty for the plan duration you paid for. Contact us with your order number and we will replace it, usually the same day.
Can I get a refund?
Yes, if we cannot deliver your order or provide a working replacement. Please read our Refund & Return Policy for the full details.
Do I need to create an account to order?
No. You can check out as a guest with your name, email and WhatsApp number. Your order number lets you track your order at any time.
Can I use the subscription on my phone and TV?
Yes, as long as the original service supports the device. The number of screens or devices allowed is listed on each product page.
How can I contact support?
WhatsApp +92 323 9539487, call +92 323 9539487 or email support@soft4u.top. Support hours: Mon – Sat, 10:00 AM – 10:00 PM (PKT).